Privacy Policy

Last updated: 25 October 2026

This policy describes how LOBOSE uses information when you browse thelobose.com, place an order or contact us. LOBOSE operates from Chittagong, Bangladesh.

Information you provide

When you place an order, we collect your name, phone number, district and delivery address, the products and sizes you choose, quantities, order amounts and payment method. An email address is optional at checkout. For manual wallet payments, we also record the sender number and Transaction ID you submit to help check your payment.

When you use our contact form or contact us directly, we receive the name, contact details and message you choose to provide. Our store may also record technical information such as your IP address and browser information with an order.

How we use information

We use this information to process and deliver orders, check payment references, respond to questions, handle delivery or exchange requests, and operate our online store. You can order as a guest; creating a customer account is not required.

Providers that support your order

Our WordPress and WooCommerce website is hosted with Hostinger. Website records and backups are used to operate and restore the store. Steadfast receives recipient information, including the name, phone number, delivery address and cash-on-delivery amount, when we book a parcel.

The wallet or bank you use handles your payment transaction; LOBOSE keeps the payment references submitted with the order. Our email delivery services handle order and support messages.

Our store is connected to WordPress.com and WooCommerce Analytics, provided by Automattic, for connected store management and analytics. Relevant site, order and customer information may be synchronised with those services. Google Search Console provides search-performance information, and Google Merchant Center receives our public product catalogue for product listings.

Cookies and saved items

WooCommerce uses cookies and browser storage for essential shopping functions, such as remembering the cart and maintaining a session. If you sign in, WordPress also uses login cookies.

Saved items and Recently viewed use storage on your current browser. You can remove saved products, use Clear history, or clear your browser storage to remove these preferences. These lists are not synchronised across customer accounts.

Optional promotional messages

Promotional email or SMS requires your choice to receive it. The optional offers checkbox at checkout is not selected by default, and choosing it is not required to order. We record the choice made with your order. Contact us if you want to withdraw that choice.

How long records are kept

We retain order and customer information according to the products purchased and the needs of order processing, payment verification, delivery and related support. Removal requests are reviewed individually by the store administrator. Our current store settings do not automatically delete or anonymise records after a fixed period. Backup copies follow the backup retention schedule and may remain until those copies expire.

Your requests and our contact details

Contact us to request a copy or correction of your information, ask about removal, or change your promotional-message preference. We may ask you to confirm your order or contact details before acting. Requests are reviewed individually; submitting a request does not automatically erase orders or backup copies.

Email: mylobose@gmail.com
Phone: 01783-411577